Terms of service

These terms apply when you order from Rotis Indian Restaurant and Bar through this website. By placing an order you accept them.

Pickup only

Orders placed on this website are for collection from our restaurant at 13025 US-301, Suite #102, Riverview. We do not deliver orders placed here.

You choose a pickup time at checkout. We aim to have your food ready then, but times are estimates — during busy service it may take a little longer.

Cancelling an order

To cancel, call us on (813) 284-6420 and speak to the front desk. There is no way to cancel an order on the website, because once an order reaches us the kitchen may already have started cooking.

Call as soon as you can. If we haven't started your food we can usually cancel it. If cooking has begun we may not be able to.

Refunds

Refunds are handled by phone. Call (813) 284-6420 and speak to the front desk. We will look at what happened and put it right where we can.

If we cancel your order — for example a dish is unavailable or we cannot reach you — we refund it in full to the card you paid with.

Allergies and dietary requirements

If you have a food allergy, please call us on (813) 284-6420 before ordering. Notes typed into an order are passed to the kitchen, but we cannot confirm allergen details in writing and would rather speak with you.

Our kitchen prepares dishes containing milk, nuts, wheat, soy, mustard, sesame, egg, fish and shellfish in shared areas and with shared equipment. We take care, but we cannot guarantee any dish is free from a particular allergen, and dishes marked vegetarian are prepared in the same kitchen as meat dishes.

Prices and payment

• Prices are shown in US dollars and exclude sales tax, which is added at checkout.
• Prices can change, including deals and daily offers. The price at checkout applies.
• Card payments are processed by Square. We never see or store your card number.
• Choosing to pay in store means you pay at the counter when you collect.
• Any tip you add goes to the team.

If something goes wrong

If your card is charged but your order does not reach our kitchen, it is refunded automatically. If anything looks wrong with your order or payment, call us.

Text messages

We may text you about an order you have placed. We only send promotional texts if you tick that box at checkout, and you can stop them any time by replying STOP or calling us. Your carrier's message rates may apply.

Using this website

Please don't place fake or abusive orders, or try to interfere with the site. We may refuse or cancel an order where we believe that is happening.

Photographs and menu descriptions are illustrative. Portions and presentation vary.

Changes

We may update these terms. The version published when you place your order is the one that applies.